Features

• Enables collapsing of JIRA Service Desk Queues
• Enables collapsing of JIRA Service Desk Reports

Prerequisites

• JIRA Service Desk

Installation

• Download and install the plugin via UPM
  • Read the JIRA Documentation if you need any help

Usage

JIRA Service Desk  >=3.0.x

Collapsing of queues

• After installation you just have to add a new Queue with a ↳ symbol (downwards arrow with tip rightwards) in the name to your Service Desk.
  There is an information section right above the name field where you can copy the arrow from. 
  
  
  
• The new Queue will be come the child of the previous ordinary queue.
  In order to move the queue to a different position (i.e. change its parent), one can use the drag&drop functionality of the "manage" menu.
  
  
  
• Child Queues of a Queue can be collapsed by pushing the Collapse Button (with a ˅ symbol) left to a Queue name with Child Queues.
   
  
  
•  By clicking the Collapse Button (with a > symbol) again, all the Child Queues are shown again.
   

Collapsing of reports

• After installation you just have to add a new Report with a ↳ symbol (downwards arrow with tip rightwards) in the name to your Service Desk.
  There is an information section right above the name field where you can copy the arrow from.
  
• The new report will be come the child of the previous ordinary queue.
  In order to move the queue to a different position (i.e. change its parent), one can use the drag&drop functionality of the "manage" menu.
  
• Child Reports of a Report can be collapsed by pushing the Collapse Button (with a ˅ symbol) left to a Report name with Child Reports.
  
•  By clicking the Collapse Button (with a > symbol) again, all the Child Reports are shown again.
  
  
  

JIRA Service Desk 2.x.x

• After installation you just have to add a new Queue with a ↳ symbol (downwards arrow with tip rightwards) in the name to your Service Desk.
  There is an information section right above the name field where you can copy the arrow from. 
  
  
  
• The new Queue will be come the child of the previous ordinary queue and can be easily moved by dragging & dropping to the proper position.
  
  

• Child Queues of a Queue can be collapsed by pushing the Collapse Button (with a ˅ symbol) left to a Queue name with Child Queues.
  
  
  
  

• By clicking the Collapse Button (with a > symbol) again, all the Child Queues are shown again.