| Warning |
|---|
Work in Progress |
Problem Statement
You want to use JIRA as a helpdesk solution. You have a multi-tier support structure (first, second, third-level support) and you need to support multiple services/products.
...
- Intuitive zones-UI for managing Teams and Teammembers
- Selectbox or Autocomplete to select members of an already selected Team
- One single personalized dashboard for all developers (reduced maintenance for changes on dashboard or Teams)
Configuration
For details on how to configure Zones Plugin take a look at the Zones Administration Guide. In each configuration section below we provide links to the documentation on how to configure.
Customfields
| Customfield Name | Customfield Type | Configuration |
|---|---|---|
| Team | Zone Field | |
| Team Assignee | Zone User Picker | Depends on Team, No Zone Role restriction |
You may want to take a look at:
Edit and Selectable Zones Permissions
| JIRA Project Role | Edit Permission | Zones in Zone Field |
|---|---|---|
| Administrators | Allow | All Zones |
| Developers | Deny | Own Zones |
| Users | Deny | Own Zones |
You may want to take a look at:
Zone Role Mapping
| JIRA Project Role | Zone Role "Team Member" |
|---|---|
| Administrators | - |
| Developers | Map |
| Users | Map |
You may want to take a look at:
Dashboards and Filters
You can probably reuse most of your already defined filters. You just need to replace your currently used team selector with the following snippet:
| Code Block | ||
|---|---|---|
| ||
Team in myZones() |
You may want to take a look at:
Team/Zone management
You may want to take a look at:
...